A Clear, Fair Refund Policy for Every Request
We want every client to feel confident requesting support from MyHomeworkPro. If a request is not delivered as agreed, our team reviews the details and applies this guarantee fairly and transparently.
Clear eligibility rules, not vague promises.
A support team member reviews every request.
Your order details stay private throughout.
When a Refund Applies.
A refund, full or partial, is considered whenever the service you agreed to was not delivered as described. The most common eligible situations are below.
Service Not Delivered
Your scheduled session, feedback report, or agreed deliverable was not provided within the confirmed timeframe.
Specialist Mismatch or Scope Error
The specialist assigned did not match the confirmed subject or academic level, or the support delivered fell outside the agreed scope.
Missed Agreed Deadline
The confirmed deadline was missed due to a delay on our side, without a prior agreement to extend it.
Duplicate or Incorrect Charge
You were charged more than once for the same request, or the amount charged did not match the confirmed price.
How to Request a Refund.
Three straightforward steps, handled directly with our support team.
From request to resolution
Reach out with your order reference and a clear explanation of what went wrong.
Our team checks the request against the confirmed scope, deadline, and communication history.
Eligible requests are resolved with a full or partial refund, or with a corrected redelivery, whichever you prefer.
What This Guarantee Does Not Cover.
MyHomeworkPro provides advisory academic support, guidance, and feedback. The guarantee protects the delivery of that service; it is not a guarantee of academic outcomes.
- Dissatisfaction with a grade, mark, or other academic outcome, since our specialists provide guidance and feedback rather than guaranteed results.
- A change of mind after a deliverable has been provided as agreed and accepted without a reported issue.
- Delays caused by late responses, missing materials, or unclear instructions from the client.
- Requests made significantly after the delivery date without a timely report of an issue.
Guarantee Questions, Answered.
A few common questions about how the guarantee works in practice.
How long does a refund review take?
Most reviews are completed within 48 hours of receiving your order reference and a clear explanation of the issue. Complex cases may take slightly longer, and you will be kept informed throughout.
Can I request a partial refund instead of a full one?
Yes. If part of a request was delivered as agreed and part was not, a partial refund reflecting the undelivered portion is often the fairest outcome, and our team will discuss this with you directly.
Who reviews my refund request?
A member of our support team reviews each request against the confirmed order scope, deadline, and communication history before a decision is made.
Can I choose a redelivery instead of a refund?
Yes. For eligible requests, you can choose between a full or partial refund or a corrected redelivery of the affected part of your request, whichever suits your situation better.
Does the guarantee cover the grade I receive?
No. MyHomeworkPro provides advisory tutoring, guidance, and feedback rather than guaranteed academic outcomes, so the guarantee covers the delivery of the agreed service rather than the grade or result a client ultimately receives.
Read More Before You Request Support.
Backed by a Clear, Fair Guarantee
Submit your project knowing exactly what to expect, and exactly what happens if something does not go as agreed.